What is your return policy?
Click here for all details regarding our return policy.
We reserve the right to refuse a return if it is outside of the return period, if it has obviously been worn (e.g. sweat stains, grass stains, scents), or if it has excessive animal hair that is unable to be removed. If your return is refused, we will send you an invoice for shipping to have the item shipped back to you.
What do I do if I received a damaged item?
Contact email@example.com and include a photo of the damage(s) within 7 days of receiving your item(s). We’ll contact you to resolve your issue as quickly and easily as possible!
I received the wrong item(s). What do I do?
Contact firstname.lastname@example.org with a photo of the wrong item(s). We’ll contact you to resolve your issue as quickly and easily as possible.
Can I update my order before it has been shipped?
Contact email@example.com with the information you would like to update. We’ll do our best to update your order as long as it hasn’t been shipped. We cannot guarantee that we will be able to make any changes to your order. We usually ship orders within 2 business days of your order date, or sooner, so please contact us as soon as you know you have an issue.
Can I cancel my order?
If you contact us immediately (prior to receiving a shipping notification email), we are generally able to cancel orders. Please email us at firstname.lastname@example.org as soon as you know you would like to cancel your order and we will do our best to assist you.
Why isn't my promo code working?
The code you are using may have expired, or the products in your cart may not be eligible for a discount (such as Final Sale items). Our website does not allow you to stack discounts, meaning you are not able to use more than one promo code for a single order. If the code you are trying to use is a loyalty code (for example, a free shipping code for prior customers), you must be logged in on the website using the same email you used when you made your prior purchase so the website recognizes you as a returning customer. If you are still having issues with your promo code, please email us at email@example.com.
Do you fulfill custom requests?
While we carefully curate all our items, at this time we do not manufacture our pieces on a one-off basis and are unable to fulfill custom orders in varying colors, sizes, or lengths.
Can you lower the value of my international order package/mark as gift so I can avoid paying duties?
It is illegal for us to lower the value of international packages or mark them as gifts. Please help us follow all laws and regulations. We appreciate your cooperation!
I ordered an item with "Presale" or "Preorder" in the title, when will I receive it?
We always include an expected ship date in presale product listings, but since "presale" means we are still producing the items, we can't guarantee the expected ship date will not change. Always, there are many variables involved in bringing an item from the initial stages of production all the way to our customers' doorsteps! We will do our best to keep the expected ship date updated in each product listing.
I am a blogger/vlogger/stylist/photographer interested in partnering with you to feature Skirted Fancy clothes & accessories in my content. Who do I contact about these opportunities?
We are so excited that you want to showcase our #fancy pieces! Please email firstname.lastname@example.org with any inquiries and we will get back to you as soon as possible.
Are you part of an affiliate program?
Not yet! While we do not currently partner with any affiliate network companies, we do work with content creators and can possibly work out a commission or compensation plan with you individually. Either way, we would love to see how you style our #fancy pieces and feature you on our social media pages, so remember to tag your posts with @skirtedfancy and #skirtedfancy so we can see your gorgeous pics!
What is Afterpay and how do I use it?
As if shopping could be any more fun, we've added Afterpay as a payment option so that you can shop now and pay later. Just select Afterpay at checkout to pay in 4 equal installments every 2 weeks with no interest! For more details, click here.